Previous Projects

Claude Enterprise

Digital Natives Claude Improvements

Digital Natives were paying for Claude Enterprise and using it like a chatbot.

Engaged as an AI consultant, I ran a capability audit of their setup and found the gap: browser-only access, no connectors, no plugins, no Projects, no automation. The tools to transform their operations were already included in their subscription - they just hadn't been configured.

I designed and delivered a full AI implementation: an executive strategy deck making the case for change to the business owners, and a 24-setting enterprise user manual taking every employee from zero to operational. The build included Anthropic's Marketing Plugin - covering client campaigns, SEO, content, and reporting - and the Small Business Plugin, automating agency operations through commands including /monday-brief, /plan-payroll, /close-month, and /run-campaign. Connector integrations were scoped and identified across HubSpot, Ahrefs, Canva, QuickBooks, PayPal, and DocuSign.

The recommendations were implemented in full. Digital Natives now run client delivery and their own business operations through Claude - with recurring financial reporting, pipeline tracking, and campaign execution automated end-to-end.

£2bn

Energy Bills Support Scheme (EBSS)

I designed and project managed the development and execution of the British Gas solution to provide the Government-mandated EBSS project - paying qualifying customers £400 over 6 months in response to the 2022 energy crisis. The system paid out £2 billion over 6 months and successfully passed government audit on completion.

7m customers

SAP Migration

I designed the SAP Migration Tool and project managed the SAP migration - a team of 12 people - which over a period of 3 years successfully migrated over 7 million energy customers from SAP to British Gas's new cloud-based billing system.